How can we help?

Once checkout is connected, customers should receive an order-confirmation page and email. Until the shop backend is added, the current basket is a working demonstration and does not take payment.

Ask customers to contact you as soon as possible. Orders can normally be changed before dispatch, but not once a parcel has entered the delivery network.

Add your final courier and service times here once decided. A clear format would be: dispatch time, estimated delivery window and whether tracking is included.

Explain your real packing process here—for example sleeves, rigid protection, bubble wrap and weather-resistant outer packaging. Only promise methods you consistently use.

Ask the customer to keep all packaging and send clear photos of the parcel and item promptly. You can then assess replacement, refund or courier-claim options under your published policy.

Your final wording should match UK consumer law and your actual returns policy. Clearly explain any conditions involving opened seals, damaged packaging, personalised goods or return postage.

The current catalogue contains demonstration products. Replace them with real titles, prices, photographs, stock counts and descriptions before accepting live orders.

You can use this answer to explain restocks and encourage customers to follow your Facebook or Discord community for announcements.